Splendid Family - Reservationist (2399)


  • Department:
    Sales, Marketing and Reservations
  • Position Commitment:
    Full Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
  • Salary:

Reservationist, The Grand, York

An exciting opportunity has arisen at the Grand Hotel & Spa to join a dynamic fast paced reservations team responsible for 80% of our hotel room revenue. As a Reservationist, you will be responsible for processing all enquiries made by email, phone efficiently and accurately maximising sales, occupancy and ADR to maximise room revenue


What We Can Offer You: 

We want our team to enjoy coming to work, so providing a friendly and supportive environment is our main priority. You’ll develop personally and professionally through meeting, and working with, people from all over the world as we create memorable guest experiences together. For those keen to further their experience, you’ll have the opportunity to explore the business with various career options. In addition, on offer:

  • A fantastic place to work!
  • Straight shifts only
  • Meals provided on shift
  • Amazing incentive programmes
  • Five star training
  • 28 holiday days (pro rata for part time)
  • Automatic Enrolment into a workplace pension scheme
  • Heavily discounted hotel stays and food & beverage discounts
  • Amazing high street and lifestyle savings for you and your family
  • Uniform
  • 24/7 Employee Assistance Programme for you and your family

Your Role in Our Family:

  • You will be responsible for recording and processing all enquiries made by email and phone efficiently and accurately maximising sales, occupancy and ADR to maximise room revenue.
  • To maximise sales and revenue for the hotel by ensuring a sales attitude is adopted at all times and being aware of all sales opportunities with all areas of the hotel and proactively promoting the hotel services and other revenue channels.
  • To respond to all incoming inquiries for individuals and groups, and to provide accurate and detailed quotations in a timely manner.
  • To ensure full and accurate communication with all relevant departments.
  • To maintain accurate filing systems for all correspondence within the department, and ensure all filing is completed daily.
  • To input individual/ Group/Block/ Reservations into Opera reservations system, ensuring all details are accurate and completed in line with the agreed departmental standard.
  • Excellent telephone manner – a smile with every call
  • Approachable attitude and exceptional attention to detail with the ability to multi task
  • Being able to communicate effectively and build rapport with guests and fellow colleagues
  • Demonstrates flexibility
  • Previous experience of Opera desirable

The Property:

Built in 1906, The Grand is York’s only five-star hotel. Located within York’s city walls and with views of York Minster, the hotel holds an enviable and proud position in the city and local community.

Along with our 207 guest rooms, there’s the award-winning Rise Restaurant, The Rise Bar & Terrace, Hudson’s Restaurant, a state-of-the-art Cookery School, The 1906 Bar & Lounge, our executive White Rose Lounge, an atmospheric Spa, stunning Meeting and Event spaces and In-Room Dining. Every day is different and memorable at The Grand and we live to create special memories.

Once the famed Headquarters of the North East Railway Company, our magnificent building is bursting with original features and all the grandeur of its former life as the “Palace of Business” – making it a truly beautiful and inspiring place to work and grow.

If you would like to be a part of the best “Large Hotel in Yorkshire” as awarded by Welcome to Yorkshire, apply now!


What happens next:

Does this role suit your skill set? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV.  Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid group.

The Splendid Group is an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

  • Department:Sales, Marketing and Reservations
  • Position Commitment:Full Time
  • Location/Hotel - click here for more information on the property:The Grand York
  • Vacancy Reference:2169


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The Grand York
Grand Hotel, York, Yorkshire, United Kingdom, YO1 6GD
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