Splendid Family - Room Service Associate (1843)

Room Service Associate

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  • Department:
    Food & Beverage
  • Position Commitment:
    Full Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
    1843
  • Salary:
    17596.80
Room Service Associate

Our 5 star Hilton London Bankside property is looking for a Full  Time Room Service Associate to join our award-winning team.

Located between the Southbank and Borough Market, a stone’s throw away from the Tate Modern, OXBO Bankside is one of the best restaurants in London. Spacious and modern, the menu is packed with popular flavours from around the world.

We’re offering

  • Competitive pay rate / salary
  • 28 holiday days
  • Permanent, full time contract
  • 24/7 Employee Assistance Programme for you and your family
  • Heavily discounted hotel stays with Hilton Hotels Worldwide and food & beverage discounts
  • Development opportunities within one of the UK's fastest growing privately-owned hotel groups
  • Amazing high street and lifestyle savings for you and your family

Being a key part of the Splendid family, all our team members need to be able to promise to:

  • Be the Best;
  • Make Responsible Decisions;
  • Treat Others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each Other.

Position Purpose

  • We are currently looking for an individual with a true passion for service. You will engage with guests and ensure they have an exceptional time, and always look out for new ways of improving the service and engagement through our Room Service.

Key Responsibilities

When working as a Waiter/Waitress you will be the person in charge of any requests and queries arriving via our In Room Dining Service. You will also;

  • Have full knowledge of the food and drink offering available
  • Liaise with all team members and the kitchen to ensure swift and efficient food and drink service to the rooms
  • Prepare the trolleys for service, and maintain a tidy and enjoyable environment at all times
  • Demonstrate a thorough understanding of all menu items provided and identifying opportunities for up-selling and promoting when appropriate;
  • Ensure team members work together and communicate to provide a continuously high standard of service to our guests
  • Report and follow up on any comments, VIP arrivals or guest queries as they occur 

Person Specification

Knowledge, Skills & Abilities

  • Preferred –
    • Excellent command of spoken English
    • Strong customer focus and ability to engage and connect with guests
    • Ability to multitask and prioritise
    • Flexibility to work a variety of shift patterns
    • A desire to provide exceptional customer service
  •  Exceptional –
    • Great attention to detail
    • Able to speak an additional language

Proven Experience/Education Level

  •  Experience within a similar environment is preferable, however we recruit for attitude rather than experience and will give you the tools to ensure you will be successful in your role.

 
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Location
Hilton London Bankside
2-8 Great Suffolk Street, London, United Kingdom, SE1 0UG
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