Spa Receptionist

Loading...
  • Department:
    Leisure & Spa
  • Position Commitment:
    Full Time
  • Location/Hotel - click here for more information on the property:
  • Vacancy Reference:
    1251
  • Vacancy Start Date:
    23 January 2019
Spa Receptionist

We are now looking for...

An experienced Spa Receptionist with excellent customer service skills

Being a key part of the Splendid family, all our team members need to be able to promise to:

  • Be the Best;
  • Make Responsible Decisions;
  • Treat Others, the Way They Would Like to Be Treated;
  • Continually Challenge Yourself and Each Other.

Position Purpose

  •   To be the first point of contact for guests and ensure an exceptional customer journey.

Key Responsibilities

  • Opening and Closing the Spa.
  • Taking Spa bookings either by telephone, email or in person.
  • Following all the Spa Health & Safety procedures.
  • Retail and treatment sales.
  • Processing payments.  
  • Guest services.
  • Ensuring Spa is clean and tidy at all times.
  • Pool & Plant testing and monitoring.

Person Specification

1. Knowledge, Skills & Abilities

  •  Preferred - Experience of working in a Spa  or similar customer facing environment. 
  •  Exceptional - Able to cover spa treatments as and when needed or Pool Plant /Leisure Qualification.

2. Proven Experience/Education Level

  •  Beauty Therapy NVQ level 2 or above would be an advantage.
  •  Good standard of English both verbal and written.

 


 
Loading...
Share this page
Loading...
Close map
Location
The Grand York
Grand Hotel, York, Yorkshire, United Kingdom, YO1 6GD
Loading...
Rate this page
Loading...