General Manager

Splendid Hospitality Group built and opened Hotel Indigo York in July 2015. This boutique hotel is ideally located for both business and leisure travellers with its proximity to the city centre. Surrounded by culture and steeped in rich history, Hotel Indigo York shares its neighbourhood with the iconic historical sites of York.

The individual design reflects York's rich chocolate heritage of the chocolate founding families, Rowntree, Terry and Craven, and the city's stonework resonates throughout the hotel. Every room is stylish and uniquely designed to create a comfortable and inviting environment for guests. Our No. 88 Walmgate restaurant is the proud winner of IHG Best Breakfast not once - but twice!

Job Description

Our General Manager at Indigo York should be supportive, proactive, analytical, and entrepreneurial; creating extraordinary experiences for our guests, fostering an empowered environment for our Splendid Family Members, whilst working closely with all key business partners to drive and achieve quality results. The General Manager acts as an ambassador for Splendid Hospitality Group, reflecting the company culture and values.

Our General Manager at Indigo York reports directly to the Regional General Manager. The role requires an energetic leader who will inspire and enable the team to deliver for our guests and clients.

As General Manager, you will be fully accountable for exceeding guest expectations and achieving the hotel's financial goals.

Your key responsibilities will include:

• Support, coach and challenge HODs to encourage effective decisions
• Coaching, mentoring, and developing members of the team
• Control payroll in line with budget on a weekly, monthly, and annual basis
• Collaborate with non-operational departments such as Sales, Marketing, and Revenue to drive profit and maximise revenue
• Ensure the smooth running of the hotel, where all areas of the business are managed and the guest service experience is delivered to the highest levels, ensuring both property and company standards are attained and adhered to.
• Working proactively with all key stakeholders to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
• Develops and implements strategies where key hotel metrics are identified, communicated and delivered where reports and tracking tools are reviewed and acted upon to ensure that strategies and initiatives are attained or exceeded.
• Working with key stakeholders, effectively manages and reviews the life cycle of the team within the hotel, fostering a culture of growth, development and performance whilst reflecting and promoting the company culture and values.
• Owner of the hotel budget, business and sales plan, ensuring that all areas of the business are controlled. Maximizing sales and profit, business opportunities and brand reputation, productivity and performance.
• Build and maintain effective working relationship with all key stakeholders and business partners both internal and external ensuring that all communications and activities are controlled and undertaken in a timely manner.
• Engage with local community to drive hotel and commercial awareness. Support local incentives and activity. Be a pillar in the community
• Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow up as required whilst maintaining relationship with local authorities
• Identifying and capitalising on new revenue streams and business opportunities.
• Not to be afraid to explore business strategies, with a thinking outside the box attitude
• A strong all-round character, who can get hands on and tackle all areas of the business. An entrepreneurial in the Hospitality sector, who will see this hotel as their own business

What We Offer

Splendid Hospitality Group is proud to provide our family with a variety of benefits to enhance and drive engagement. We believe in consistent and tangible reward and recognition initiatives, and we put health and wellbeing firmly at the heart of our employer brand. Joining Splendid Hospitality Group is not just a career, but a deeply rewarding journey with limitless opportunities to develop and grow. We offer:

• Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
• 33 days holiday
• Wage stream – Stream up to 50% pay as it is earned and set automatic savings to support your financial well-being
• Splendid Family discounts across our group - on accommodation, food and drink
• Company Pension salary sacrifice scheme
• Retail Trust Employee Assistance Programme (EAP)
• Up to 20% annual bonus

About Us

The team is very passionate, enthusiastic, and very energetic! The culture in the hotel is very important, and that is, trying to deliver the Hotel’s goals and objectives whilst at the same time creating a fun and great work/life balance for all!

Role in our Family

To be considered for this role, you must have current experience as a Hotel or General Manager within a hospitality environment.

Key experience include:

• Proven experience as a General Manager, with strong commercial acumen and the ability to drive sales
• Financially able to take appropriate action where necessary and get fully engaged in budget setting – to own the business
• A proven ability to work within a matrix organisation where you understand the need to work alongside key stakeholders to drive the overall business forward.
• In-depth knowledge of the local market and a solid network within the industry.
• Expertise in business planning, developing and implementing innovative initiatives to enhance guest experiences and drive revenue.
• Up-to-date knowledge of statutory obligations, including health and safety, compliance, and capex management
• Exceptional people management skills, with a track record of coaching, developing, and inspiring teams.
• Sharing the goals and value of the group within your team to drive team buy in and loyalty

What Happens Next

Does this role suit your skillset? Apply now, this takes a second, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, and your experience and let us tell you more about the Splendid Hospitality Group.
At Splendid, our goal is to offer exceptional experiences for both our guests and our staff. Our team members at Splendid are committed to creating memorable guest experiences while also maintaining a great work environment with well-kept facilities. We consistently achieve top-notch performance, making positive contributions to society and leaving a lasting impact. As the leading hospitality company in the UK, we prioritise integrity, agility, excellence, and diversity. We are dedicated to nurturing an inclusive culture where everyone can succeed. Come and find out why Splendid is the best choice for your next career opportunity. The best choice for your next career opportunity.