Group Communications Manager

Splendid Hospitality Group is one of the UKs fastest growing privately-owned hotel groups. As a family run business, people are at the very heart of its success, a place where everyone becomes parts of the Splendid family. Our vision is to create extraordinary experiences, positively impact lives, and get better every day - it’s the ‘Splendid Hospitality Way’ which is our way of looking after everybody to help them succeed, have fun and keep guests and our Splendid team members happy.

Job Description

We’re looking for an experienced and dynamic Group Communications Manager to join our team at Splendid Hospitality Group, one of the UK’s fastest-growing and most diverse hospitality businesses.

Reporting to the Group Marketing Director, this role is responsible for the strategic planning, development, and delivery of both internal and external corporate communications.

Your mission? To strengthen awareness of the Splendid brand, enhance our reputation across industries, and drive a meaningful, sustained uplift in employee engagement.

This is a high-impact role that combines strategic thinking with hands-on delivery. You’ll be crafting compelling narratives, managing a range of communication channels, and building strong relationships with internal stakeholders—particularly across HR and the leadership team.

What We Offer

• Learning and Development Opportunities available through our Leadership Development Programme.
• Career progression
• Heavily discounted hotel stays and food & beverage discounts.
• 24/7 Employee Assistance Programme
• Financial Aid
• Virtual GP access
• Will preparation assistance
• Funeral Concierge services
• Discounted cinema tickets & restaurants
• 25-day holidays plus UK bank holidays
• Pension scheme
• Wagestream – Stream up to 50% pay as it is earned and set automatic savings to support your financial wellbeing

About Us

Splendid Hospitality is one of the UK’s most successful and fastest-growing hospitality groups. Our diverse and dynamic portfolio spans hotels, restaurants, and care homes across the country—from London to Edinburgh, Bristol to York.

We are proud to own and operate a collection of well-known brands and distinctive properties, including:

The award-winning 5-star Hilton London Bankside
The luxurious Grand Hotel in York
The UK’s first Four Points Flex by Sheraton (Marriott), newly developed in London Euston
Nine IHG hotels, including Holiday Inn Brentford Lock and boutique Hotel Indigos in Edinburgh and York
Six Accor properties across the UK
Beyond hotels, we also operate 38 KFC restaurants across the Midlands and North East, and three care homes in Sussex—demonstrating our unique breadth across the hospitality and care sectors.

Driven by entrepreneurial spirit and a passion for service, we continue to grow and evolve, creating exceptional experiences for our guests, teams, and partners.

Role in our Family

The role:

Strategy Development & Execution: 

• Create & implement strategic communications plan aligned with divisional and group goals
• Lead on key reputation PR issues working closely with CEO / Board
• Help drive awareness, conversion & revenue for new openings / new product / refurbishments 

Content Creation:

• Produce compelling written, visual, & multimedia content for all platforms (e.g., press releases, blog posts, social media, videos).
• Media Relations: Manage media relationships, press inquiries, and creation of press kits and materials

• Enhance SHG’s brand through development of messaging on EVP, philanthropy & ESG

Internal Communications:

• Develop & execute plans to keep group-wide employees informed and engaged

Crisis Communications:

• Prepare and execute crisis communications plans to maintain company reputation

Analytics and Reporting:

• Monitor & analyse key metrics to assess effectiveness of all communications

Collaboration:

• Work with divisions to ensure communications are integrated. Manage Group comms agency

Other:

• Manage communications budgets to drive ROI. Stay up to date on industry & communications trends, & best practices

About You:

Essential:

• Bachelor’s degree in Communications, Marketing, PR, or related field (Master’s degree is a plus)
• Proven experience (5+ years) in B2B & B2C communications, preferably in a managerial capacity
• Exceptional written & verbal communications skills; great at presenting & stakeholder influencing
• Strong understanding / mastery of all communications channels and their respective audiences
• Ability to work in a fast-paced environment, handle multiple projects simultaneously, & meet deadlines
• Leadership skills – strong team player, influencer and collaborator across diverse teams
• Experience in crisis management and navigating sensitive situations
• Attention to detail and experience in delivering high quality and professional communications
• Experience in effective management of agency resources
• Proficiency in using communications, analytics tools e.g. Google Analytics, & MS programs (ppt, excel, word) 

Desirable

• Relevant sector experience; Franchise experience; working in a privately / family-owned business

What Happens Next

Does this role sound like a great fit for you?

Apply now – it only takes a few seconds.
Just share your contact details and upload your CV. From there, we’ll review your application and, if shortlisted, invite you to meet with a member of the team. It’s a chance for us to get to know you better, learn more about your experience, and give you insight into life at Splendid.

The Splendid Group is proud to be an equal opportunities employer. We’re committed to building a diverse workforce and fostering an inclusive culture where everyone can thrive.