Spa Therapist

Health Club - The Grand, York

Contract: Full Time
Salary: £11.79 per hour

Located within York’s city walls and with views of York Minster, the hotel holds an enviable and proud position in the city and local community. Once the famed Headquarters of the North-eastern Railway Company, our magnificent building is bursting with original features and all the grandeur of its former life as the “Palace of Business” - making it a truly beautiful and inspiring place to work and grow.

Job Description

The Spa at The Grand, York is operated by Mosaic Spa and Health Clubs. As a Grand, York Spa Therapist you'll deliver a friendly and efficient service; to create a warm and welcoming atmosphere for all our guests and ensure they have a great experience. You will make recommendations based on guest's individual needs, all by maintaining efficiency and the highest level of service. The ideal candidate will have a true passion for the beauty industry and hold a Level 2 & 3 qualification in Beauty Therapy. You will enjoy working with people and have a genuine desire to offer the best standards in the treatments you deliver. As a Spa Therapist at The Grand, York you will also complete Spa Reception duties that will involve but not be limited to looking after our spa facilities, guests on their arrival, taking reservations, being a pool responder once trained and qualified, confirming bookings whilst giving guests a 5* Grand welcome. We are looking for a candidate who is self-driven, and motivated to work both individually and as part of a team. The successful candidate must mirror our Grand Values of, Drive, Excellence and Care.

What We Offer

The Grand, York is proud to provide our team with a variety of benefits to enhance and drive engagement. We believe in consistent and tangible reward and recognition initiatives, and we put health and well-being firmly at the heart of our employer brand. Joining The Grand, York is not just a career, but a deeply rewarding journey with limitless opportunities to develop and grow.

  • Discounted local NCP car parking and discount off local First bus travel.
  • Experience our hotel as a guest with a complimentary guest experience for you and a guest within your 90-day probation period
  • Monthly payday treats and an annual ‘Thank You’ week – full of treats and activities.
  • We celebrate our diverse workforce with awareness days and diversity lunches.
  • 12 Mental Health First Aiders onsite to provide signposting and initial support.
  • Complimentary light breakfast, lunch, and dinner whilst on shift as well as complimentary tea, coffee and fruit

About Us

The Grand is York’s only five-star hotel, situated in the very heart of the historic city. The property offers a splendid blend of Victorian elegance and modern sophistication and is known worldwide as a beacon of hospitality excellence. We are honoured to have been awarded the ‘Hotel of the Year’ Catey and we are also absolutely delighted to be named in The Sunday Times top 100 ‘Best Places to Work 2023’.

Along with our 207 guest bedrooms, we boast an award-winning rosette restaurant, The Rise, which holds the Conde Naste 2022 award for Best Afternoon Tea. In addition to this, our new fine dining restaurant, Legacy, provides the opportunity to elevate our dining offering and become leaders in the York food scene. We have a state-of-the-art Cookery School, are home to an atmospheric Spa, stunning Meeting and Event spaces and an In-Room Dining offering. Each day is unique and memorable at The Grand and we live to create special memories for our guests and our team.

Our vision is to be the UK’s most loved hotel. We pride ourselves on our values. We place emphasis on driving for results in all areas of the business, excellence in everything we do and genuine care for our Grand family, guests, and the environment.

Role in our Family

Our teams are the heart and soul of The Grand, without them The Grand is just a beautiful building. We pride ourselves on the warmth of our Yorkshire welcome that each one of our guests receives. As a Spa Therapist, the key to your role will be:

  • A strong guest service ethos, delivering a 5* guest experience to every guest.
  • Excellent communication skills.
  • Strong organisational skills.
  • Being able to work as part of a team.
  • Basic IT knowledge

What Happens Next

Does the Spa Therapist role suit your skillset? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell you more about the Splendid Hospitality Group.
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.


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