General Manager

Just a mere 1-minute drive from the M1, Holiday Inn Northampton West offers the perfect base for business and leisure guests visiting the city.

The recently refurbished hotel offers cosy bedrooms and a stylish Open Lobby; a relaxed space where guests can relax, work or just have fun - introducing an all-day dining menu, 24/7 coffee shop, WiFi, books and even a football table!

Aside from the Open Lobby, the Northampton hotel has 3 large function rooms, perfect for meetings, events and weddings.

Job Description

We are looking for a driven, passionate and innovative leader who will take overall ownership and accountability of the day-to-day hotel operation along with hotel strategy, whether that is maximising the hotels revenues, focusing on people development or empowering our team to create extraordinary experiences for our valued guest. You will take responsibility maintaining compliance within all the required brand and service standards and will take full accountability for Health and Safety. You will work closely with the regional teams who will support and guide commercial decisions.

What We Offer

Splendid Hospitality Group is proud to provide our family with a variety of benefits to enhance and drive engagement. We believe in consistent and tangible reward and recognition initiatives, and we put health and wellbeing firmly at the heart of our employer brand. Joining Splendid Hospitality Group is not just a career, but a deeply rewarding journey with limitless opportunities to develop and grow. We offer:

• Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
• 33 days holiday.
• Wage stream – Stream up to 50% pay as it is earned and set automatic savings to support your financial well-being
• Splendid Family discounts across our group - on accommodation, food and drink
• Company Pension salary sacrifice scheme
• Retail Trust Employee Assistance Programme (EAP)
• Up to 10% annual bonus

About Us

Holiday Inn Northampton West has been crowned a winner at the international Hotel Stars Awards from InterContinental Hotels Group (IHG).

The hotel is well located for Moulton Park and Swan Valley business parks. Race fans will enjoy the nearby Silverstone Grand Prix Circuit, Towcester Race Course and Rockingham Motor Speedway as well as Whilton Mill Carting. Other attractions include Sulgrave Manor, Castle Ashby and Althorp House - the childhood home of Princess Diana and the Heart of the Shires Shopping Village.

Role in our Family

As a General Manager, key to your role:

• Support, coach and challenge HODs to encourage effective decisions
• Coaching, mentoring, and developing members of the team
• Control payroll in line with budget on a weekly, monthly, and annual basis
• Collaborate with non-operational departments such as Sales, Marketing, and Revenue to drive profit and maximise revenue
• Ensure the smooth running of the hotel, where all areas of the business are managed and the guest service experience is delivered to the highest levels, ensuring both property and company standards are attained and adhered to.
• Working proactively with all key stakeholders to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
• Develops and implements strategies where key hotel metrics are identified, communicated and delivered where reports and tracking tools are reviewed and acted upon to ensure that strategies and initiatives are attained or exceeded.
• Working with key stakeholders, effectively manages and reviews the life cycle of the team within the hotel, fostering a culture of growth, development and performance whilst reflecting and promoting the company culture and values.
• Owner of the hotel budget, business and sales plan, ensuring that all areas of the business are controlled. Maximizing sales and profit, business opportunities and brand reputation, productivity and performance.
• Build and maintain effective working relationship with all key stakeholders and business partners both internal and external ensuring that all communications and activities are controlled and undertaken in a timely manner.
• Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow up as required.

What Happens Next

Does this role suit your skillset? Apply now, this takes a second, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, and your experience and let us tell you more about the Splendid Hospitality Group.

At Splendid, our goal is to offer exceptional experiences for both our guests and our staff. Our team members at Splendid are committed to creating memorable guest experiences while also maintaining a great work environment with well-kept facilities. We consistently achieve top-notch performance, making positive contributions to society and leaving a lasting impact. As the leading hospitality company in the UK, we prioritise integrity, agility, excellence, and diversity. We are dedicated to nurturing an inclusive culture where everyone can succeed. Come and find out why Splendid is the best choice for your next career opportunity. The best choice for your next career opportunity.