Security Team Leader

Security - Hilton London Bankside

Contract: Full Time
Salary: 28688.00

Opened in October 2015, Hilton London Bankside represents the next generation of design-led Hilton Hotels. Each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic urban grittiness and polished contemporary design.

Set in the heart of Bankside, just steps from some of London's most famous landmarks such as Tate Modern, Borough Market and The Shard, Hilton London Bankside is home to 292 stunning guest rooms including 25 bespoke suites which offer breathtaking views of the city skyline. The hotel also includes one beautiful penthouse apartment which boasts its own private roof terrace, a 100m2 entertainment area and views across the London skyline. In addition, the hotel brings a new neighbourhood eatery, OXBO Bankside to the area, alongside The Distillery, a cool and casual bar.

The hotel also features Bankside's largest and most exquisite Ballroom accommodating up to 700 guests theatre style or 500 in a banquet setting. With a private entrance, a 6-metre high ceiling, dramatic chandeliers, a balcony and sweeping marble staircase leading to the Bankside Ballroom, this is a spectacular venue for any grand celebration, fashion show, awards ceremony or corporate event.

Job Description

The key purpose of your role is to ensure the safety and wellbeing of the guests, colleagues, and company assets, according to the agreed Policies of the company and the procedures and objectives as set out by the Security & Risk Manager. Security and Safety is maintained to its highest levels at all times and that Fire and Health & Safety processes are being followed and adhered to.
• Comply with Key standards of operations for the Security Department
• Assists to protect Hotel property, colleagues and guests
• Record and report in depth all relevant incidents, including operational issues in SAEKER
• Respond immediately and investigate all Fire Alarm activations in accordance with the Hotel fire procedures
• Act as a point of contact for any security related enquiry assisting both guests and employees as professionally and courteously as possible.

Specific job-related duties
• Assist in enquiries from the Civil Police or other government departments and law enforcement agencies in the absence of Security & Risk Manager.
• Assists to protect Hotel property, colleagues and guests by identifying / observing any suspicious activities and dealing with them accordingly ensuring that the security manager or Manager on Duty are informed at all times.
• Enforce the ‘PASS OUT’ procedure and to carry out random checks and searches on colleagues and contractors, entering and leaving the building.
• Ensure that all Security and Hotel record systems are maintained in the manner instructed by the Security & Risk Manager.
• Ensure that files and records are maintained for reference and that they are kept under lock and key and not made available to subordinates for browsing.
• Lead by example being prompt and on time, excellent time management.
• Performs all other related duties as directed by Security & Risk Manager.
• Respond immediately and investigate all Fire Alarm activations in accordance with the Hotel fire procedures.
• Be Proficient in Vingcard - in all aspects of the system.
• Understand and use of CCTV system (Hikvision).
• Assist in the Training of all hotel staff members as required.
• Full knowledge of DDA alarms and panic alarm system.
• Adhere to any reasonable request from any member of the management team or Managers on Duty.
• Conduct and/or supervises investigations into reports made on fire, cases of theft and incidents and thereafter to submit the investigation reports to the Security & Risk Manager without unwarranted delay.
• Ensure that all hotel team members abide by the hotel's policies in place.

Specific job-related duties
• Assist in enquiries from the Civil Police or other government departments and law enforcement agencies in the absence of Security & Risk Manager.
• Assists to protect Hotel property, colleagues and guests by identifying / observing any suspicious activities and dealing with them accordingly ensuring that the security manager or Manager on Duty are informed at all times.
• Enforce the ‘PASS OUT’ procedure and to carry out random checks and searches on colleagues and contractors, entering and leaving the building.
• Ensure that all Security and Hotel record systems are maintained in the manner instructed by the Security & Risk Manager.
• Ensure that files and records are maintained for reference and that they are kept under lock and key and not made available to subordinates for browsing.
• Lead by example being prompt and on time, excellent time management.
• Performs all other related duties as directed by Security & Risk Manager.
• Respond immediately and investigate all Fire Alarm activations in accordance with the Hotel fire procedures.
• Be Proficient in Vingcard - in all aspects of the system.
• Understand and use of CCTV system (Hikvision).
• Assist in the Training of all hotel staff members as required.
• Full knowledge of DDA alarms and panic alarm system.
• Adhere to any reasonable request from any member of the management team or Managers on Duty.
• Conduct and/or supervises investigations into reports made on fire, cases of theft and incidents and thereafter to submit the investigation reports to the Security & Risk Manager without unwarranted delay.
• Ensure that all hotel team members abide by the hotel's policies in place.

People
• Demonstrate commitment to our purpose and way, model professional ethics and conduct.
• Maintain good working relationships with colleagues and support across the hotel.
• Be responsible for your own personal development at work and strive to be the best in what you do, taking care and pride in your work.
• Fully accountable for team members within the unit in terms of recruitment, performance management, reviews
• Liaise with the People Department any issues which may be classed as high risk
• Identify training needs within the team and deliver or source appropriate training
• Ensure all members are aware of current developments within the hotel
• Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skills development.

Service & Quality
• Ensure our guests receive an extraordinary experience
• Anticipate guests’ needs and provide service to exceed their expectations
• Take appropriate action with regards to guest feedback and utilise the metrics available to develop products and services
• Comply with brand, hotel and department operating standards
• Work safely at all times, reporting any damage, wear or tear and understand departmental risk assessments

Financial
• Be fully aware of all the hotel facilities and promote them whenever possible
• Pro-actively pursue all practices in-line with company environmental and energy saving initiatives.
Strategic
• Take a pro-active approach to ensuring the continued long-term success of the company
• Work with key stakeholders to drive improvements to the business
• To effectively manage relationships with any agreed external contacts, professional advisors and official bodies

General
• Comply with the Splendid Hospitality Handbook at all times
• Produce reports as required in line with current guidelines
 Perform other tasks as directed by your line manager in pursuit of the achievement of business goals
• Work as part of a diverse team with colleagues from different cultures and countries
• Understand your role and responsibilities in terms of the hotel Health & Safety Policy including completion of all mandatory training
• Familiarise yourself with emergency & evacuation procedures and understand your responsibilities with regards to security
Knowledge, skills and abilities
Preferred
• First Aid
• IT proficiency
• Health and Safety training
• SIA licence

Exceptional
• Ability to listen and respond to demanding guest needs.
• Ability to work under pressure.
• Accountable and resilient.
• Excellent communicator both verbal and written.
• Excellent leadership, interpersonal and communication skills.
• Flexibility to respond to a range of different work situations.
• Good grooming standards.
• Organised and systematic approach to problem solving.
• At least 2 years hotel security industry experience

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options.
We also offer:
• Hilton Hotel worldwide discounts – rooms from £45 per night with 50% off in Food & Beverage
• Employee Recognition, Rewards and Events
• Recommend a Friend – £350
• Season Tickets Loan
• Cycle to Work Schemes
• Discount Chiropodist & Back therapy in the Hotel
• Guest Experience – complimentary stay in the hotel for you (and guest / family) with free dinner, breakfast and use of pool and gym
• Bespoke Training & Development opportunities – leadership programs, complaint handling, Master Inn Holders, etc
• Opportunities to work and support our Local Communities

About Us

Set in one of London’s oldest and most culture-rich parts of the capital, Hilton London Bankside is ideally located just a walk away from some of London’s most famous landmarks including Tate Modern, Shakespeare’s Globe, Borough Market and The Shard. With a strong focus on design, each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic Bankside urban grittiness and polished contemporary design.
You will find us very centrally located and within walking distance from several tube stations.
• Southwark tube station – 5-minute walk
• Blackfriars tube station – 5-minute walk
• Waterloo Station – 13-minute walk
• London Bridge tube station – 15-minute walk

Role in our Family

Being a key part of the Splendid family, all our team members need to be able to promise to:
• Being the Best
• Making Responsible Decisions
• Treating others, the Way They Would Like to Be Treated
• Continually Challenge Yourself and Each other
When working as a Security Team Leader you will be working as part of the Security Team ensuring that you respond promptly and safely to all situations. You will also:
• Perform all routine preventative and curative patrols
• Operate, maintain and repair a variety of different equipment relevant to the Security within the hotel
• Work in a safe manner
• Keep adequate level of supplies required for hotel to use
• Keep a high standard of professionalism in all tasks carried out
• Liaise with Security & Risk Manager daily
• Respond to all guest requests as they arise and report back to for guest follow up and engagement
• Work with outside contractors as necessary to assist them in where applicable

What Happens Next

Does the Security Team Leader role suit your skillset? Apply now, this takes second, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.


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