Guest Services Assistant - Nights

Just a mere 1-minute drive from the M1, Holiday Inn Northampton West offers the perfect base for business and leisure guests visiting the city.

The recently refurbished hotel offers cosy bedrooms and a stylish Open Lobby; a relaxed space where guests can relax, work or just have fun - introducing an all-day dining menu, 24/7 coffee shop, WiFi, books and even a football table!

Aside from the Open Lobby, the Northampton hotel has 3 large function rooms, perfect for meetings, events and weddings.

Job Description

We are looking for a Guest Services Assistant to provide overnight support of the departmental operations and act as a point of contact for our guests during the night.
You’ll deliver a friendly and efficient service with the willingness support and maintain a close relationship to guests throughout their stay.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• Free Meals on Duty
• Free Parking
• Apprenticeship programmes available
• Learning and Development Opportunities available through our Leadership Development Programmes
• Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
• Uniform provided
• 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
• Life Assurance
• 28 holiday days (pro rata for part time)
• Automatic Enrolment into a workplace pension scheme.

About Us

Holiday Inn Northampton West has been crowned a winner at the international Hotel Stars Awards from InterContinental Hotels Group (IHG).

The hotel is well located for Moulton Park and Swan Valley business parks. Race fans will enjoy the nearby Silverstone Grand Prix Circuit, Towcester Race Course and Rockingham Motor Speedway as well as Whilton Mill Carting. Other attractions include Sulgrave Manor, Castle Ashby and Althorp House - the childhood home of Princess Diana and the Heart of the Shires Shopping Village.

Role in our Family

• To operate the premises (24hr)
• Ensuring the set up of the buffet system in the restaurant area for mealtimes for guests
• Adhere to Food Safety and Hygiene practises followed
• Clearing/sanitising of tables in restaurant area and the reception area
• To maintain the reception, food and beverage outlets, public areas, stores, back office, staff room and outside areas in a clean and tidy condition.
• Deal with any guest queries in a polite and friendly manner
• All complaints, comments, special requests to be recorded in the daily handover log
• To clearly communicate with other departments to ensure minimal impact on guest service
• Conduct Night Audit procedure.

This is not an exhaustive list but gives an insight to what is involved.

What Happens Next

Does the Guest Services Assistant - Nights role suit your skillset? Apply now, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell you more about Holiday Inn Northampton West.
Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.