Guest Services Assistant

Holiday Inn Express London Gatwick - Crawley has just completed a £500k makeover. It has seen 73 of the hotel’s spacious bedrooms and the conference room enjoy a stylish renovation to provide contemporary comfort for business and leisure guests. With 138 spacious bedrooms, the hotel is located just 3.7 miles from Gatwick Airport and five minutes from Manor Royal business park.

Guests can revel in fresh décor, power showers and individual air conditioning as they unwind on new Hypnos king-size beds with flat-screen TVs. The hotel’s meeting space has the capacity for up to 25 delegates theatre style and boasts upgraded facilities including new lighting and AV equipment. The hotel also offers an onsite bar showing the latest Sky Sports.

Job Description

We are looking for a Guest Services Assistant to support and complete the day to day tasks of the departmental operations.
You will be approachable and friendly people person with the willingness support and maintain a close relationship to residents throughout their stay.

This role is a multi-tasking role, and you will be required to be adaptable to ensure that the needs of the residents are always met.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• Free Meals on Duty
• Free Parking
• Apprenticeship programmes available
• Learning and Development Opportunities available through our Leadership Development Programmes
• Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
• Uniform provided
• 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
• Life Assurance
• 28 holiday days (pro rata for part time)
• Automatic Enrolment into a workplace pension scheme

About Us

The life of every resident we care for is valuable, rich in history and have unique life stories. The team strive to work together and ensure the people who stay with us feel safe, happy and supported. The team are passionate and go above and beyond to help every resident live life to the full.

Role in our Family

As a Guest Services Assistant, key to your role is:

• To operate the premises (24hr)
• Ensuring the set up of the buffet system in the restaurant area for mealtimes for residents
• Adhere to Food Safety and Hygiene practises followed
• Clearing/sanitising of tables in restaurant area and the reception area
• To maintain the reception, food and beverage outlets, public areas, stores, back office, staff room and outside areas in a clean and tidy condition.
• Deal with any resident queries in a polite and friendly manner
• All complaints, comments, special requests to be recorded in the daily handover log.
• To clearly communicate with other departments to ensure minimal impact on resident service.

This is not an exhaustive list but gives an insight to what is involved.

What Happens Next

Does the role suit your skillset? Apply now, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell you more about Holiday Inn Gatwick.

Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.