Guest Services Supervisor - Food & Beverage

Food & Beverage - Hotel Indigo Edinburgh

Contract: Full Time
Salary: £12.50 Per Hour

Opened in 2012, Hotel Indigo Edinburgh is located in the heart of Edinburgh just moments from both Princes Street and Edinburgh Castle. Set within a category A-listed building dating back to the 18th century, the boutique hotel, which was originally five residential properties, still retains some of the original features including a decorative stairwell and unique cupola.

Each guestroom is individually decorated reflecting the neighbourhood story with details of Edinburgh's rich history and summer festival traditions. The hotel also benefits from a meeting room for 8 people and board meetings followed by personalised whiskey tastings are proving popular.

Job Description

As one of our Guest Services Supervisor, you will provide leadership and direction for our breakfast and evening bar service, ultimately driving an extraordinary and friendly guest experience, and a superb, engaging working environment for the family members. This is a hands-on role that requires you to support and help us develop and grow the Food and beverage department, alongside our Head Chef and Operations Manager to deliver all Brand Standards, high-quality Customer Service and Guest Satisfaction. In return, we will provide you with a flexible, supportive, and fun place to work, with full support for your career progression.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options.

In addition, on offer:

  • A fantastic place to work!
  • Flexible shift patterns
  • Apprenticeship programmes available
  • Learning and Development Opportunities available through our Leadership Development Programmes
  • Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
  • Uniform provided
  • 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
  • Life Assurance
  • 28 holiday days (pro rata for part time)
  • Automatic Enrolment into a workplace pension scheme
  • Wagestream – Stream up to 50% pay as it is earned and set automatic savings to support your financial wellbeing.

About Us

Experience the grace of Edinburgh’s 18th-century New Town in our boutique Hotel Indigo® Edinburgh, set in the buzzing heart of the city. Step inside and you’ll find an oasis of vibrant colours and contemporary comforts in our Georgian townhouse. After a long day’s shopping and sightseeing, cocoon yourself in your bespoke guest room, where every detail references Scottish creativity, from soft fabrics that caress to local artworks on the walls. You’ll love our indulgent bathrooms with rainfall showers and bespoke toiletries. Minutes away, you’ll find the city’s best nightlife plus major Edinburgh Festival venues right on our doorstep.

Role in our Family

Key Responsibilities:

  • Be readily available for the teams and hotel guests to ensure a high level of quality for all services.
  • Ensure all Hotel policies and standards are adhered to, with support from the Head Chef and Operations Manager.
  • Ensured guest satisfaction when handling complaints and coming up with solutions, analysing and replying to guests’ feedback, and overseeing the hotel’s quality performance.
  • To supervise the guest experience through tracking guest feedback and actioning accordingly working alongside the food and beverage supervisor team.
  • Support the delivery of relevant Quality Action plans and subsequent training.
  • Participate in the recruitment and selection of new employees. Develop, coach, and train the team and conduct performance reviews.
  • To monitor shift procedures, ensuring checklists are completed correctly and that they are consistent.
  • To complete Daily/Weekly Health and safety Checklists and actions.
  • Complete weekly rota for the Food & Beverage department.
  • To ensure that all monies are kept in a safe and secure area adopting the hotel's cash handling procedures.
  • To be proactive in ensuring all monies are accounted for and posted on guest rooms accordingly.
  • To carry out Duty Manager shifts.
  • Set a great example by being presentable, and approachable, listening to the team and working with the other Food and beverage Supervisors to create a positive working atmosphere and culture.
  • Manage Food and Beverage payroll hours to ensure there is no overspending.

What Happens Next

Does this role suit your skill set? Apply now, this takes second, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.