Guest Services Assistant - Food & Beverage

On the edge of the town of Glenrothes, within easy reach of Edinburgh City, Perth and historic St Andrews, this hotel is ideal for business and leisure travel. Offering friendly and affordable accommodation, all 49 bedrooms at the hotel were refurbished in 2014 and offer onsite car parking for up to 70 cars.

Guests can enjoy fly fishing on nearby Loch Leven, golfing on one of the championship golf courses in nearby St Andrews, Carnoustie and Gleneagles or a visit to the stately, historical Balgeddie & Balbirnie Houses in Glenrothes. One of Fife's premier conference venues, Rothes Halls is also nearby.

Job Description

We are currently looking for an enthusiastic team member, to act as a Guest Service Assistant for the Food & Beverage team. 16 hours 4 x 4hours.

This role is key in delivering the 'wow' factor to our guests as and when they interact with you in the Food & Beverage areas. You will support the efficient and effective service delivery of restaurant during key business hours. Work in line with the brand standards following all the necessary procedures to ensure maximum satisfaction for guests.

The main focus is on delivering great customer service, working a mixture of shift patterns to cover breakfast, lunch, and dinner service as per the rota and business demands.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options.
In addition, on offer:
• Apprenticeship programmes available
• Learning and Development Opportunities available through our Leadership Development Programmes
• Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
• Uniform provided
• 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
• Life Assurance
• 28 holiday days (pro rata for part time)
• Automatic Enrolment into a workplace pension scheme
• Wagestream – Stream up to 50% pay as it is earned and set automatic savings to support your financial wellbeing

About Us

The life of every resident we care for is valuable, rich in history and have unique life stories. The team strive to work together and ensure the people who stay with us feel safe, happy and supported. The team are passionate and go above and beyond to help every resident live life to the full.

Role in our Family

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:
• Free Meals on Duty
• Salary drawdown via wagestream - In minutes be able to draw down your 50% of your salary before payday using the Wagestream app.
• Saving tools - Use of the wagestream application to save money.
• Apprentiship programmes available
• Learning and Development Opportunities available through our Leadership Development Programmes
• Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
• Uniform provided
• 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
• Life Assurance
• 28 holiday days (pro rata for part time)
• Automatic Enrolment into a workplace pension scheme

What Happens Next

Does the Guest Services Assistant role suit your skillset? Apply now, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell you more about Express by Holiday Inn Glenrothes. 

Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.