Reservations Manager

The Four Points Express by Sheraton London Euston located in the heart of Euston, will be the first of its kind in the UK, providing unparalleled convenience for both business and leisure travellers. Whether for work or leisure, our guests are busy and on the move. They need a comfortable and affordable place to rest and recharge. At Four Points Express by Sheraton, we treat the basics with the importance they deserve, delivering a friendly, efficient, and reliable experience so our guests can relax about their stay. We make it effortless.

We believe that an efficient, clean, and affordable space is vital to making every trip a success. With the prime location, modern accommodation, and exceptional service, the Four Points Express by Sheraton London Euston follows brand values of convenience, honesty, assurance, and peace of mind for all our patrons.

We're confident that you and our guests will share memorable moments and assure you of an unforgettable journey with us.

Job Description

We are looking for a Reservations Manager to join our Newly Opened Four Points Express, located in Euston.
The ideal candidate will be customer focused and need to possess first class communication and interpersonal skills have a passion for hospitality and customer experience, strong team leader, fun and approachable & an asset to the management team.

• Maximise occupancy levels by reviewing and following revenue strategies implemented by the Regional Revenue Manager
• Supporting the Hotel Management team
• Head up Group and Individual Bookings at the hotel, from enquiry to arrival ensuring a smooth guest journey
• Manage third party sites and agents to ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
• Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
• Implement processes to ensure an effective reservations function

• Ensure Team Members are trained effectively and generate a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts

• Build strong relationships with guests, agents, partners and Team Members in order to gain full understanding of their needs and work to serve them effectively
• Assist in the recruiting, managing, training and developing of the Reservation Team
• Participate in the organisation of hotel promotional activities

What We Offer

We strive to create an amazing workplace where our staff feel happy, motivated and a part of the family. We want to provide a friendly and supportive environment that encourages growth and development. By working with people from all over the world, you can expand your personal and professional horizons and create unforgettable experiences for our guests. If you're interested in advancing your career, we offer various growth opportunities within the company. Additionally, we have other benefits on offer which we can discuss with you.

• All Marriott Employee Benefits
• Apprenticeship programmes available
• Learning and Development Opportunities are available through our Leadership Development Programmes
• 20% discount for food and beverage including in-room dining at participating hotels worldwide. Food and beverage discounts may not be available at some hotels or on certain holidays
• Uniform provided
• 24/7 Employee Assistance Programme for you and your family
• Giving you access to counselling services, physical wellbeing & financial aid
• 28 holiday days (pro rata for part-time)
• Automatic Enrolment into a workplace pension scheme

About Us

The Four Points Express by Sheraton is the first of its kind in the UK and is the newest addition to the Splendid Hospitality Group portfolio. This upcoming midscale Marriott brand is scheduled to open its doors in August 2024. Located in the heart of Euston, London, our goal is to provide guests with an unforgettable experience. We are currently seeking talented individuals to join our team and help us achieve this vision.

Role in our Family

Key responsibilities to your role:
• Manage the Reservations department.
• Collaborate closely with the reception team to ensure that all guest requirements are taken care of before their arrival at the hotel.
• Serve as the main point of contact for Guests Reservations and bookings.
• Respond to guest queries efficiently and effectively.
• Actively lead and participate in Marriott Bonvoy enrollment.
• Effectively communicate with all departments of the Hotel

Personal Specifications:
• Previous reservations experience
• Previous leading experience
• Knowledge of Opera PMS system.
• Effective communication skills
• Attention to detail.
• Great organisational skills
• Team Player
• A motivated and focused individual who takes it on board to drive themselves.

What Happens Next

Does this Role suit your skillset? Apply now, this takes a second, you’ll need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, and your experience and let us tell you more about the Splendid Hospitality Group. The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.