Regional People Advisor - South

Splendid Hospitality Group is one of the UKs fastest growing privately-owned hotel groups. As a family run business, people are at the very heart of its success, a place where everyone becomes parts of the Splendid family. Our vision is to create extraordinary experiences, positively impact lives, and get better every day - it’s the ‘Splendid Hospitality Way’ which is our way of looking after everybody to help them succeed, have fun and keep guests and our Splendid team members happy.

Job Description

Primary Work Location: Four days a week at our Watford office, with one day per week working from home. Travel to the South Regions will be required.
Reports to: Regional People Business Partner

The Regional People Advisor is a true generalist and collaboratively works with a team of field-based People Business Partners, whilst taking accountability for the management and delivery of all transactional HR day-to-day queries, processes and procedures. The Regional People Advisor supports the achievement of business and people objectives within the area, by providing a customer focused service and assists our People Managers and our team members with professional, commercial and pragmatic HR advice and support.

What We Offer

We want our family members to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we all create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• Apprenticeship programmes available.
• Learning and Development Opportunities available through our Leadership Development Programme.
• Heavily discounted hotel stays and food & beverage discounts.
• 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
• 33 holiday days inclusive of Bank Holidays.
• Automatic Enrolment into a workplace pension scheme
• Wagestream – Stream up to 50% pay as it is earned and set automatic savings to support your financial wellbeing.

About Us

Join a dynamic and innovative team at Splendid Hospitality Group, a leading company dedicated to redefining the hospitality experience. As an industry leader, we pride our-selves on delivering unparalleled service and creating memorable moments for our guests. With a diverse portfolio of luxury hotels and a commitment to excellence, Splendid Hospitality Group Limited is where passion meets hospitality. Be part of a company that values creativity and embraces innovative solutions in the ever-evolving hospitality landscape.

Role in our Family

As a Regional People Advisor, you will:

• Provide administrative and operational functional support to drive the HR Agenda in the following areas (but not limited to): change management, talent & performance management, succession planning and talent pools, talent & acquisition, compensation & benefits, employee relations, employee engagement, people development, onboarding process and training.

• Acts as the first point of contact for all Employee Relation queries and effectively triages/ manages the risk of all cases to determine who should manage the case: the People Manager directly, support of the People Advisor and/ or escalation to the relevant People Business Partner.

• Ensure that all Employee Relation cases are logged and that effective follow-up action is taken in a timely manner. Accountable for ensuring that all ER case files are accurately maintained and stored.

• Coach, support, mentor and challenge People Managers in the application of HR policies and practices.

• The People Advisor acts as the expert for all systems directly relating to and affecting HR ways of working [Fourth/Flow/ATS] and actively supports People Managers to ensure their understanding of the relevant systems (conducting system training where necessary). Liaises directly with our system providers to ensure that all systems continually meet the needs of the business and that future system releases are completed, where identified.

• Maintain current and accurate information within the HRIS [Fourth/ ATS] and shared drive and produces robust management information aligned to business needs. Maintaining GDPR regulations at all times.

• Work with the People Business Partner, Talent Acquisition Manager and Head of L&D to produce monthly reporting on HR KPIs for distribution to Regional Team.

• Ensure that all operational administration is produced to a high quality and within a timely manner, including (but not limited to); contract amendments, maternity, paternity, right to work checks, company anniversary reminders, national minimum/ living wage compliance.

• Work closely with the Talent Acquisition team and ensures all candidates in the onboarding stage are processed in a timely manner. Follows up with candidates directly where necessary and ensures that all onboarding documentation is checked in accordance with local legislation and processes.

• Coordinate and administer the learning and development initiatives for new starters in line with the L&D strategy. Ensures that all line level team members are provided with new starter information and given access to the HRIS (Fourth) to allow and promote self-service. Actively drives the HOD/ GM induction process for the Area in line with the direction provided by People Business Partner and L&D Manager.

• Continually review HR Ways of Working Processes (with regards to transactional HR topics) to ensure they meet the needs of the business and makes suggestions for improvements, where necessary.

• Act as the Area ambassador for the Internal HR Intranet Site. Continually reviews its content and liaises directly with the Area HR specialisms to ensure all content is up-to-date, relevant and accessible to our People Managers.

• Perform and support with ad-hoc HR administration to meet the needs of Area, as directed by People Business Partner.

• Undertake project work as required, individually or as part of a project team to support related business projects as directed by People Business Partner.

• Coordinate and facilitate requests from properties across the region, central support etc.

• Prepared to support HR colleagues in their relevant regions as required.

Minimum Qualification:
•Further education preferably in International Hospitality Management, Tourism, Retail and/or Human Resources Management, CIPD qualified is an advantage.

Minimum Experience:
• Minimum of 2 years experience working in HR.

• Qualified by experience: Generalist experience gained in a fast-paced multi-site hospitality, retail (or equivalent) business.

• Strong IT and numeracy skills with experience in using Microsoft Word, Excel, PowerPoint and Outlook.

Person Specifications:

Think & Own
• A good level of commercial awareness. Stays informed about how the hotels are performing.
• Takes personal ownership for task and makes suggestions on improve and simplify ways of working.
• Can deliver viable solutions to commercial challenges
• Keeps update with employment legislation and labour law

Collaborate
• Naturally grounded individual, able to relate positively and sustainably with employees in operational and management/ leadership role with ease and confidence
• Builds strong, credible relationships across the business to enable the role and function to be viewed as a trusted adviser and business partner
• Able to communicate concisely and fluently
• Effectively handles conflict and pacifies others, acting as a mediator where necessary
• Experience of working and influencing within a matrix environment
• Is a role model of a Yes I Can ethos and is passionate to deliver results
• Upholds the company cultural beliefs
• Is honest and trustworthy and leads by example

Deliver
• Able to manage complex workload, able to juggle priorities for various stakeholders whilst ensuring necessary deadlines are met.
• Personally prides themselves on delivering quality work.
• Manages own time effectively.
• Proactively seeks out opportunities for improvement and is prepared to try new or innovative approaches.
• Ask appropriate questions to further investigate an issue.
• Communication – strong verbal and written skills, with the ability to convey the message clearly and articulately, to ensure understood by the audience.

Miscellaneous
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies to achieve the overall objectives of this position
• Maintain proper flow of information within the team
• Attend meetings and training required by your senior manager
• Assist colleagues to perform similar or related jobs when necessary
• Accept flexible work schedule necessary for uninterrupted service
• Ability to travel as and when required

Laws, Regulations and Policies
• Follow all applicable laws, corporate standards and guidelines

What Happens Next

Does this role suit your skillset? Apply now, this takes seconds, you’ll just need to pro-vide some contact details along with a CV. Next, we’ll review your details, and if suc-cessful we’ll invite you to meet one of the team to learn more about your, experience and let us tell you more about the Splendid group.

The Splendid Group is an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive culture.