Meeting & Events Coordinator

Sales & Marketing - Holiday Inn London - Brentford Lock

Contract: Full Time
Salary: £24000 to £26000 Per Annum

The Holiday Inn Brentford Lock nestled overlooking the scenic waterways of the Grand Union Canal. This four-star hotel is located in west London and has been created for comfort and style and offers a warm and welcoming service to all guests. The hotel has 6 modern meeting rooms and 134 en-suite bedrooms; it is the first in Europe to have a revolutionary open lobby concept. With good transports link, the hotel can be easily accessed by public transport. Brentford train station is about 10 minutes' walk to the hotel. Our employees have been playing a tremendous part in the hotel and our team success, from our employee engagement being above 89%.

Job Description

As a Meeting & Events Coordinator, your role is to bridge the gap between sales and operations by working with both teams. You will support the event executive by creating and updating BEOs and ensuring all event communication is delivered to stakeholders.

Key Deliverables:

  • Assist in creating and amending BEOs.
  • Contact clients for final details and payments.
  • Create contracts and take payments.
  • Create table plans, menus and other materials to make events successful.
  • Meet and greet clients on the day of their event.
  • Conduct feedback sessions with clients post-event.
  • Conduct client show-around

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

  • Free Meals on Duty
  • Free Parking
  • Salary drawdown via wagestream - In minutes be able to draw down your 50% of your salary before payday using the Wagestream app.
  • Saving tools - Use of the wagestream application to save money.
  • Apprentiship programmes available
  • Learning and Development Opportunities available through our Leadership Development Programmes
  • Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
  • Uniform provided
  • 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
  • Life Assurance
  • 28 holiday days (pro rata for part time)
  • Automatic Enrolment into a workplace pension scheme

About Us

The Holiday Inn London Brentford Lock is a four-star, 134-bedroom full-service hotel overlooking the scenic waterways of the Grand Union Canal.

Boasting 6 meeting rooms, as well as a unique open lobby concept with a lounge, feels suitable for both business and leisure travellers.
Located only 20 minutes from central London and London Heathrow Airport, the hotel offers the best of both worlds – a city break with green, open spaces away from the city-centre bustle.

Role in our Family


  • Handle all calls/emails professionally.
  • Build relationships with clients and understand their needs.
  • Promote hotel facilities and maintain relationships with outside catering companies.
  • Identify new accounts and provide sales leads to the proactive team.
  • Keep departments and clients updated in a timely manner.
  • Communicate client requirements via the Delphi computer system to all hotel departments.
  • Attend regular briefing sessions and hotel meetings.
  • Ensure guests receive a memorable experience.
  • Anticipate guests’ needs.
  • Comply with brand, hotel, and department operating standards.
  • Follow cash handling and credit procedures.
  • Maintain high levels of enthusiasm and commitment.

Skills and Abilities:

  • Strong customer awareness and focus.
  • Good interpersonal and communication skills.
  • Ability to work and interact well as part of a team.
  • High level of IT proficiency.


  • Previous experience in the Meeting & Events function.

What Happens Next

Does this role suit your skillset? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid group.

The Splendid Group is an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive culture.